Returns, exchanges & refunds
Each product page shows the return policy that applies to it. The policy in force when you place your order is the one that applies to that order.
Return and exchange windows
7-Day Return & Exchange
Returns within 7 days of delivery. Exchanges within 7 days of delivery.
Return or exchange within 7 days of delivery. Items must be unused, unwashed and have all original tags attached. Refunds are issued after the returned item passes quality check.
Exchange Only (7 days)
Not returnable. Exchanges within 7 days of delivery.
This item can be exchanged for another size or colour within 7 days of delivery. Items must be unused with original tags. Returns for refund are not accepted.
No Returns
Not returnable. Not exchangeable.
This item is not eligible for return or exchange. If it arrives damaged or incorrect, contact support within 48 hours of delivery.
Windows start on the day your order is delivered.
How to return or exchange
- Sign in, open the order in My orders and choose the items to return or exchange, with a reason.
- We review the request. You get an email once it is approved; its status is always shown in your account.
- Once approved, the parcel is collected by our courier or you hand it over as we tell you in the approval.
- When it reaches us, the items are checked; then the return is completed.
You can follow every return in My returns.
Refunds
Refunds are issued once the returned items have been received and checked.
Orders paid online are refunded to the original payment method. For cash-on-delivery orders we ask for the UPI ID or bank account the refund should be paid to; these details are stored encrypted and used only for your refund.
We email you when a refund has been completed.
Cancelling an order
You can cancel an order from My orders until we start preparing it for dispatch; after that, please request a return once it arrives.
Need help?
Contact us with your order number.